WhiteGate Policies

Spa Policies:
Payment for scheduled spa treatments and massages at our Asheville North Carolina Inn are the responsibility of the guest unless cancelled 24 hours Prior to their appointment.

Inn Policies:

• Main Inn Check-in: 3:00 p.m. to 6:00 p.m.  Check-out 11:00 a.m.
• Bungalow Check-in: 4:00 p.m. to 6:00 p.m.  Check-out 12:00 p.m.
  The Joyce Kilmer Suite includes breakfast for up to 4 adults (2 Bedroom Occupancy).
  
• Two night minimum on most weekends (Friday and Saturday).
• Three night minimum on Holiday and October
• Two night minimum weekdays in October.
• Corporate Rates Available.
• Rooms and Suite accommodate 2 adults only.
• The 1889 WhiteGate Inn and Cottage provides luxurious and Romantic North Carolina bed and breakfast accommodations, just minutes from the city’s historic downtown.  We do not accept Children.
• Dog friendly lodging is available, some restrictions apply. (see policy below)
• Rates are subject to change
• We accept VISA, MasterCard. We ask that each reservation be guaranteed by a one-night stay deposit and are guaranteed with a credit card.
• Breakfast served at 9:00 a.m. (one seating only)
• For the comfort of all, smoking is permitted outdoors. Thank you for your cooperation in advance!

Pet Policy:
Dogs are welcome in our Guest Cottage, Oscar Wilde Suite, and Joyce Kilmer Suite only. Please call ahead for availability as pet accommodations are limited.

There is a $50.00 non-refundable pet deposit. Dogs must not be left alone in the units unless they are crated. Dogs must not be left unattended outside, and must be walked on a leash at all times while at our Asheville Bed & Breakfast. Guests traveling with dogs must provide proof of current vaccinations and flea protection. Documentation must be fax within 10 days of arrival.

Deposit Policy:
A deposit of one night’s rate per room is required at the time of the reservation, for a one to three night stay at our Bed and Breakfast in Asheville; for four or more nights and special packages or events, 50% of the total is required at time of the reservation.
Reservations made 14 days, or (30 days for October and Special Events and Packages) less prior to arrival will be charged in full and are non-refundable. All deposits must be made by credit card at time of reservation. All reservations are guaranteed with a credit card.

Cancellation Policy:
If notification of a cancellation is received at least (14) days prior to the arrival date (30 days notice for certain special packages, events and the month of October), the deposit is refundable less a $35.00 cancellation fee per room. If notification of a cancellation is received (14) days or less prior to the arrival date (30 days notice for certain special packages, events and the month of October), the full amount of the reservation will be charged and is non-refundable.  Early departure falls within our cancellation policy. There are no refunds for early departure. We reserve the right to treat a partial cancellation as a cancellation for the entire stay. There is a $35 fee for changing a reservation.  Cancellations must be made by phone.